Money Back

Research papers are in their essence non-refundable; however, upon request from the client we might provide a refund in the following cases:

Refund for editing / proofreading orders may be requested if:

Each refund request will be manually reviewed by a manager, who will decide if the order is eligible for a refund. Refunds may be requested no later than 30 days after the Order completion.

Revisions

The company also offers minor amendments and revisions of the initial order free of extra costs. Any revision requests should be filed only with regards to the initially stipulated order requirements that were not fulfilled in the submitted order. The company undertakes to provide free revisions only under the following conditions:

 Note:

If the order has been completed and uploaded to your account, the refund can be requested only due to the quality concerns

Deadline issues

Quality issues

If you are not satisfied with the paper or assignment quality, the following solutions are possible:

If you are not satisfied with the Exam quality:

If you are not satisfied with the Online Course quality:

The further possible issues may influence the Refund amount:

Exam Order:

Online Course Order:

Any Order Type:

Grade Policy

Getting an unsatisfactory grade can be a reason for initiating a refund request. It is in your best interest to provide us with the grade as soon as it has been released and be able to open the grade feedback on time to let us proceed with the refund.
To request a refund, you have to provide:

  1. A clear screenshot of the grade, with the course name and submission date
  2. The proofs that you have submitted the writer’s work

In case you cannot provide the proofs of submitting the writer’s answers, you can send:

  1. The right answers given by your professor in order to let our proofreader compare them with the writer’s answers
  2. The professor’s feedback

If you are not able to open the feedback or send the right answers, you are required to send a confirmation recording from your account proving that you don’t have an opportunity to provide any other details besides the grade. In this case, we can guarantee a partial refund via the discount, equal to the refund sum, which can be used in the next order.

Upon a duly submitted refund request, the refund can be accepted according to the following grade policy:

WRITING/ASSIGNMENT/EXAM SERVICES with the deadline more than 48 hours

Customer gets lower than 61% – 100% refund
Customer gets 61-72% – 50% refund
Customer gets 73-79% – 50% refund via discount, equals to the refund sum

Note:
Regardless the grade, for urgent orders with deadline less than 48h (from the moment of payment) only partial refunds are possible due to the limited preparation time

We cannot guarantee the grade for the orders with an excessive volume of work. Thus, the big volume orders with short deadlines can be requested for a partial refund or less

In general, the daily writing norm is 5 pages. If the writer is required to exceed the norm, we cannot guarantee the grade. Hence, for 1500+ words paper/assignment with the 48-hour deadline or less, only partial refund can be requested

ONLINE COURSE SERVICES

Customer gets lower than 80% for the first 2 weeks of online course – refund amount is calculated by a Manager
Customer gets lower than 74% for the whole online course – 100% refund
Customer gets lower than 90% for the whole online course – 50% refund

NOTE:

The grade policy stated above is based on the international grading system. If your university applies another system, kindly notify The Customer Support about that

Money Back Process

Once you receive the refund confirmation, we will initiate the refund process. The money will be transferred to you via the same payment method as the one you used when paying. Depending on the payment method, it may take 3-10 days for the money to get back to your account (from the date of refund confirmation). The Company doesn’t undertake the responsibility of any delay occurring due to the Bank service issues.

CARD PAYMENTS PROCESSING

You are responsible for any fees, taxes or other costs associated with the purchase and delivery of your items resulting from charges imposed by your relationship with payment services providers or the duties and taxes imposed by your local customs officials or other regulatory body.

For customer service inquiries or disputes, You may contact us by email at [email protected]

Where possible, we will work with you and/or any user selling on our website, to resolve any disputes arising from your purchase.

GOVERNING LAW

Plamencom Ltd is governed under the laws of Cyprus

DISCLAIMERS

THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES WITH REGARD TO THE WEBSITE OR ANY MATERIALS THEREIN, WHETHER EXPRESS OR IMPLIED, ARISING BY LAW OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT OR ANY IMPLIED WARRANTY ARISING OUT OF COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE OF TRADE. IN ADDITION, THE COMPANY MAKES NO REPRESENTATION THAT THE OPERATION OF THE SERVICE OR WEBSITE WILL BE UNINTERRUPTED OR ERROR-FREE. THE COMPANY WILL NOT BE LIABLE FOR THE CONSEQUENCES OF ANY INTERRUPTIONS OR ERRORS ON THE WEBSITE. IT IS YOUR RESPONSIBILITY TO EVALUATE THE ACCURACY, COMPLETENESS, OR USEFULNESS OF ANY OPINION, ADVICE, INFORMATION, OR OTHER CONTENT PROVIDED IN CONNECTION WITH THE SERVICE OR OTHERWISE AVAILABLE THROUGH THE WEBSITE. PLEASE SEEK THE ADVICE OF PROFESSIONALS, AS APPROPRIATE, REGARDING THE EVALUATION OF ANY SUCH OPINION, ADVICE, INFORMATION OR OTHER CONTENT.